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mikeelbon
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Charged more than tivo box informed us for sky cinema

I have just subscibed to sky cinema through my tivo box as it said that it was £7.99 it the informed me that it was £6.99 as it was part way into my bill month and would then be £7.99 .

I have just had an email informing me that  I have been charged £21!

Has any one else experienced this?

 

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Re: Charged more than tivo box informed us for sky cinema

Hi mikeelbon, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy 

 

I'm sorry to hear that you've been charged more than you initially thought. The first month bill would have the pro rota charge of £6.99 plus the month in advance of £7.99. 

 

This wouldn't amount to an increase of £21 though. Perhaps a loyalty discount has finished too?

 

Give the team a call on 150 / 0345 454 1111 and they will be able to check out what's happened. 

 

Come back and let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

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mikeelbon
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Re: Charged more than tivo box informed us for sky cinema

HI have been informed that that price is only available to existing sky subscribers. As I have not subscribed to any of the sky packages I was charged £21. This was not what you are informed on the tivo Box.
I have been refunded now but this infromation has still not been corrected by Virgin.
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