hi jason h its funny you should mention that i add the same come up on mine whilst watching sky sports mix i went to watch it came up saying you are not authorised to view this channel please ring for help so i went off it and it came back but it was ok to view thats exactly what i got on mine jonni thanks for bringing that forward see what the forum team have to say thats not right that should come up they cant putt that on screen unless they know your trying to gain access in to the box then they can but it will be pin locked
Sorry to learn this is happening with your TiVo® box and I would like to welcome you to the community.
I have located your account to run some test and all the signals look okay so can I just check what channels this is happening on and if you haven't already would you be able to ensure all cables are secure at the back of the box please.
Hi Rose, Thank you for the reply. Yesterday it was E4+1, I did a reboot of the box and it seems OK at the moment. All cables seem secure. I'll let you know if we start experiencing the same problem again.