Welcome to the community
I have located your account and the signals are looking good for the moment so can I just confirm whether you've checked that all the cables are secure at the back of the box please?
Next I would like to send one of the team out to take a look at it for you so please let me know how you get on.
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Okay great thanks for getting back to me.
What I'll do next is arrange a technician visit for you so if you click on the purple envelope at the top right of the screen you will see a message waiting for you with further details.
Speak to you soon