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IanS
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Channel Messages 'Not Authorised' or 'Not Available'

Hi

Could someone please take a look at this problem?

Currently, it is affecting at least E4, E4+1 and MORE4. MORE4 was working for a minutes and then reverted to the message.

Thanks

Ian

 

 

 

 

 

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MiniNinja87
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Message 2 of 7
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Re: Channel Messages 'Not Authorised' or 'Not Available'

Currently having the same issue, I thought it was just me, but I'm glad it's not just a "me" issue

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Forum Team
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Re: Channel Messages 'Not Authorised' or 'Not Available'

Hello IanS and MiniNinja87,

 

Sorry to hear you're both experiencing this issue on the same channels.

 

Can I just check with you both which box are you experiencing this issue on and if it's still the same after a reboot?

 

I'll certainly look into this for you and try to get this resolved if you still have the same error message.

 

Looking forward to hearing from you

Rose
Forum Team


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MiniNinja87
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Message 4 of 7
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Re: Channel Messages 'Not Authorised' or 'Not Available'

I'm using the 500gb tivo box, and it is still the same even after a reboot

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Forum Team
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Message 5 of 7
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Re: Channel Messages 'Not Authorised' or 'Not Available'

Hello MiniNinja87,

 

Sorry to hear you're still experiencing channel loss.

I have been able to locate your account and I have sent some signals down to the box so can I ask if you could reboot it again today please just to see if these channels come back through and also if you could check that the cables at the back are all in tight then that would be great Smiley Happy

Please let me know how you get on.

Speak soon

 

 

Rose
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MiniNinja87
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Message 6 of 7
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Re: Channel Messages 'Not Authorised' or 'Not Available'

It's fine now, but it's happened twice in about 2 weeks

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Forum Team (Retired) BenD_H
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Message 7 of 7
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Re: Channel Messages 'Not Authorised' or 'Not Available'

Hi MiniNinja87,

 

Thank you for coming back and letting the team know everything is looking better now Smiley Happy

 

If you do find that there's anything you need, please let one of the team or Community know Smiley Happy

 

All the best.

 

Ben


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