Thank you for coming back and writing back to us, I hope you're enjoying the week so far
I am sorry to read about the picture breakup whilst watching the cricket, I have been in tot he account and I can clearly see some SNR (Signal to Noise Ratio), issues on one tuner.
This would really need to be looked at by an engineer as there are no outages in the area. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope