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ourshamus
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Change MyVM password without email access

i want to change the password to access vigin media bills but have no access to the hotmail account it was registered with"

 

[MOD EDIT: Subject heading changed to assist community]

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Re: i want to change the password to access vigin media bills but have no access to the hotmail a...

Hi ourshamus, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

 

If you have no access to the original address you registered with, I would change the address to something you do have access to. This is because if you have E-Billing selected, we will send the bills to the inaccessible account. 

 

To change the address, log in to My VM using the current details. Click on My Profile and change the address there. 

 

Let me know if you have any further issues. 

 

Thanks,

Kath_F
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