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zeb74
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Certain channels pixelating/freezing on TiVo box

I've noticed it for some time but it has got worse lately:

on BT Sport channels the picture often freezes or pixelates (this is whilst watching live TV)

and on FX channel that I record 'The Walking Dead' on playback the pixilation and freezing is really bad losing a few seconds sometimes of program/sound.

I have rebooted my TiVo box but this has not fixed the problem.

I'm not sure if my TiVo box requires a signal booster as the main cable comes in through my upstairs and goes into the normal box and then downstairs to my TiVo box using my old Sky cabling that the installer said would be fine to re-use? I'm really not sure if I've ever not had some sort of slight pixelating etc as it happened in the first few weeks and I was told this is to be expected while it all settles down?

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Re: Certain channels pixelating/freezing

Thanks for rebooting the box zeb74, and getting back to me.

I have taken another look at your box remotely and again an excessive amount of t3 time-outs have occurred which is on the high side.

I will arrange for an engineer to call round and fix this for you.  I will send the appointment de tails in a private message, look for the envelope icon above.

Collette Smiley Happy


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Re: Certain channels pixelating/freezing

Hi zeb74,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting pixelated pictures on some of your channels.  I'll be happy to have a look at this for you.

Can you please get back to me with the following information:

*  Is the box well ventilated?

*  Is the lead connecting your TiVo® to your TV connected securely?

*  Does this affect both your boxes?

If you can let me know I can help further, keep me posted Smiley Happy

Collette.


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zeb74
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Re: Certain channels pixelating/freezing

Hi Collette,

Thank you for getting back to me.

I can advise that the TiVo box is adequately ventilated and the lead is firmly attached to the box and TV.

This problem does not affect the V Box upstairs where the cabling enters the house

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Re: Certain channels pixelating/freezing

Thanks for your reply zeb74,

And thanks for confirming leads are checked and all is well ventilated.  I have taken a look at your box remotely and all signal levels are fine at present.

I have detected a high level of T3 time-outs since the box was last rebooted.  Can you please reboot the TiVo® and let me know when this has been done?  Once the TiVo® has been rebooted and refreshed I will re-check the box to see if the T3 time-out count re-occurs again.

I look forward to hearing from you.

Collette Smiley Happy


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zeb74
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Re: Certain channels pixelating/freezing

Hi Collette,

I have just rebooted the TiVo box

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Re: Certain channels pixelating/freezing

Thanks for rebooting the box zeb74, and getting back to me.

I have taken another look at your box remotely and again an excessive amount of t3 time-outs have occurred which is on the high side.

I will arrange for an engineer to call round and fix this for you.  I will send the appointment de tails in a private message, look for the envelope icon above.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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