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SarWAH
Tuning in
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Catch up stops mid-play, why?

My catch up stops mid view, and the 2nd green light is flashing. Whats happening? This happens a lot late at night/very early morning.. if that helps..
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maadjones99
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Re: Catch up stops mid-play, why?

Your signal levels are out. You'll need an engineer to come out to fix them. Fastest resolution would be to call the contact centre to get an engineer booked. The flashing green light means the box has poor signal levels on the network back to the centre.

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Forum Team
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Re: Catch up stops mid-play, why?

Hello SarWAH,

 

Thanks for posting in the community Smiley Happy

 

Yes I agree with maadjones99 here this does sound like signal issues so what I would like to do is arrange a technician to take a look at this for you.

 

I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
Forum Team


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