Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with accessing Sky Cinema shows, On Demand and HD movies. Has this been sorted out for you now?
I've tried running remote tests to your TiVo® and I'm not getting a response from your equipment. There could be an issue, but we need to run further checks with you. Please let me know if you are still having a problem with your TiVo® and that the box is powered on and displaying a channel number and I can retest this.
Alternatively, give our Faults Team a call direct on 150 (Free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone), or contact us via WebChat on Contact Us.
Virgin Media Forum Team
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