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Catch up keeps freezing

Recently when watching a programme on Catch up, the picture freezes. Only solution is to cancel totally and try again.  Very annoying to say the least !  

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Re: Catch up keeps freezing

Hi Evelyn60,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting picture disruptions with the On Demand service.  I will be happy to have a look at this for you.

Can you please get back to me with the following information so I can check this further:

* Does this happen on every programme you order?

* If it's an intermittent issue, does this happen at specific times of the day?

* Does it affect a particular channel?

Also, as I've not been able to locate your account, so I can carry out some checks I will request further details in a private message.  Look for the    icon above.

Collette Smiley Happy

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