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Jason2016
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Catch up and on demand temporarily unavailable

Hi

my catch up and on demand has be unavailabl from Saturday morning 

please help

 

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Re: Catch up and on demand temporarily unavailable

HI Jason2016

 

I'm sorry for the problems you're experiencing with your Catch Up / On Demand service recently, I'd like to take a closer look at this from our end but I've not been able to locate your account using your Community details unfortunately.

 

So I can do that, could you respond to the private message I've sent with the requested information? You can view the message by clicking the envelope on the top right of this page.

 

Apologies again for the inconvenience caused, we're looking forward to hearing from you.

Craig


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jstodd25
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Re: Catch up and on demand temporarily unavailable

i am also having this issue
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Re: Catch up and on demand temporarily unavailable

Hi Jason2016,

 

Thanks for the details!

 

I've run diagnostics on your equipment and everything is looking healthy at the moment. I've sent a signal hit to your box to try and clear the error.

 

Could you reboot the box then try the On Demand again?

 

Speak soon

 

Josh


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