Hello, Catch up TV is not working for at least the past week.
I have a Tivo and it says its temporarily down (one week already?!) and then directs me to Help & Settings > Help but doesn't tell me what I'm meant to do when I get there?
The online help is little more than useless.
There is currently a 20 minute wait for someone to answer the phone at Virgin!!!!
I am now told that CatchUp is not a Virgin service? And yet it clearly says on screen it's part of the service and could not be provided without the Tivo box?
I have also been told it may be because the Internet hub is in a different place to the Tivo box and there's not a strong enough signal? But why wasn't I told this when the engineers installed everything?
I am very quickly becoming disillusioned with Virgin's frustrating lack of service!!
I'm really sorry to hear you're having trouble with your On Demand services.
I've located your account and I can see an issue with your Downstream Power levels that may be affecting your services. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to adjust this for you.
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