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GillDav
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Catch up TV not working on Tivo

Hello, Catch up TV is not working for at least the past week.

I have a Tivo and it says its temporarily down (one week already?!) and then directs me to Help & Settings > Help but doesn't tell me what I'm meant to do when I get there?

The online help is little more than useless.

There is currently a 20 minute wait for someone to answer the phone at Virgin!!!!

I am now told that CatchUp is not a Virgin service? And yet it clearly says on screen it's part of the service and could not be provided without the Tivo box?

I have also been told it may be because the Internet hub is in a different place to the Tivo box and there's not a strong enough signal? But why wasn't I told this when the engineers installed everything?

I am very quickly becoming disillusioned with Virgin's frustrating lack of service!!

If anyone has an answer, I'd love to hear.

Thanks

 

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Re: Catch up TV not working on Tivo

Hi GillDav,

 

Thanks for posting!

 

I'm really sorry to hear you're having trouble with your On Demand services.

 

I've located your account and I can see an issue with your Downstream Power levels that may be affecting your services. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to adjust this for you.

 

Speak soon Smiley Very Happy

 

Josh


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