I'm sorry to hear that you're getting this error when using Catch Up. I'd like to help check this out for you, as I know how annoying this fault can be when you're trying to get up to date with your favourite shows.
Can you please reply with the following information:
* Name of the programme you're trying to order.
* Is it in HD or SD?
* Does this happen on just 1 programme or multiple programmes?
* Does this happen on 1 channel like BBC? or across different channels?
* Does this happen every time you use the Catch Up, or do you find it happens at certain times of the day?
If you can let me know I can help further.
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