Home network uses a superhub. No problems connecting various phones, laptops, iPads etc.
We took delivery of a new Panasonic Viera smart TV. The installer could not get the TV to connect to the internet. When the network password was entered the TV gave a message saying that it was now connected to the network, but could not connect to the internet - "IP address not acquired".
The installer gave up and said its an issue with the router preventing access to the TV.
We now have a very pretty but totally useless TV.
The TV is not our main one - its upstairs and the superhub is downstairs but there are no internet issues upstairs with other connected devices.
can other devices see the SH WiFi where it's situated upstairs?
any chance you can cart it downstairs and try it both WiFi and cabled into you SH? if WiFi work downstairs then it sounds like too weak a signal reaching the TV upstairs.
if it works with a cable then you could grab a pair of homeplugs and go SH > HP1 ... HP2 > TV - eBuyer look to have decent prices on HP's, they even had gigabit enabled 600's for £25 last week, translation - the cheapest and fastest I've see as yet for a not bad price.
No chance of lugging it downstairs now its been bracketed onto the wall. I don't think its a signal strength issue - the tv is detecting the virginmedia network and connecting to it - its the bit after that which seems to be the problem.
in that case you might get more help if you repost this in a more broadband focussed forum - choose the speed your package runs at and try the Setup, Equipment & Connection sub forum at http://community.virginmedia.com/