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mackay657
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Cant connect Panasonic Smart TV to internet

Home network uses a superhub. No problems connecting various phones, laptops, iPads etc.

 

We took delivery of a new Panasonic Viera smart TV.  The installer could not get the TV to connect to the internet. When the network password was entered the TV gave a message saying that it was now connected to the network, but could not connect to the internet - "IP address not acquired".

 

The installer gave up and said its an issue with the router preventing access to the TV.

 

We now have a very pretty but totally useless TV.

 

The TV is not our main one - its upstairs and the superhub is downstairs but there are no internet issues upstairs with other connected devices.

 

Suggestions?

 

thanks

 

 

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sjp123
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Message 2 of 14
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Re: Cant connect Panasonic Smart TV to internet

how are you getting from your Panny to the SuperHub?

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mackay657
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Message 3 of 14
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Re: Cant connect Panasonic Smart TV to internet

wireless connection

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sjp123
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Message 4 of 14
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Re: Cant connect Panasonic Smart TV to internet

can other devices see the SH WiFi where it's situated upstairs?

 

any chance you can cart it downstairs and try it both WiFi and cabled into you SH? if WiFi work downstairs then it sounds like too weak a signal reaching the TV upstairs.

 

if it works with a cable then you could grab a pair of homeplugs and go SH > HP1 ... HP2 > TV - eBuyer look to have decent prices on HP's, they even had gigabit enabled 600's for £25 last week, translation - the cheapest and fastest I've see as yet for a not bad price.

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mackay657
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Message 5 of 14
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Re: Cant connect Panasonic Smart TV to internet

No problem with other devices in that location.

 

No chance of lugging it downstairs now its been bracketed onto the wall.  I don't think its a signal strength issue - the tv is detecting the virginmedia network and connecting to it -  its the bit after that which seems to be the problem.

 

 

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Superuser
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Message 6 of 14
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Re: Cant connect Panasonic Smart TV to internet

Can you advise the model number of your TV so I can have a look at the manual. I suspect that this is a setting issue with your TV, rather than a Superhub issue?

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sjp123
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Message 7 of 14
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Re: Cant connect Panasonic Smart TV to internet

in that case you might get more help if you repost this in a more broadband focussed forum - choose the speed your package runs at and try the Setup, Equipment & Connection sub forum at http://community.virginmedia.com/

 

 

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WINDOWS123
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Message 8 of 14
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Re: Cant connect Panasonic Smart TV to internet

Are you using a dongle ? I have a Panasonic TV in my bedroom and the dongle will only work if plugged into the USB on the side for some reason.

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mackay657
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Message 9 of 14
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Re: Cant connect Panasonic Smart TV to internet

I've looked at the manual - it blamed the router

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mackay657
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Message 10 of 14
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Re: Cant connect Panasonic Smart TV to internet

No
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