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sharrattm
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Cancelled TiVo

 after a long time putting up with the painfully slow TiVo experience I finally gave up waiting (for  virgin to fix the TiVo or replace it ) and cancelled my services a while ago, the contract  and notice period are now finished , my services officially stopped  few weeks ago but what am I supposed to do with the TiVo?

I know it belongs to  Virgin , will you collect it?  Or send me some return instructions? Or can I just chuck it in a (recycling) skip where it belongs.

 

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LittleMick73
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Re: Cancelled TiVo

Hi if you contact Virgin by phone they will send out packaging & labels for you to return it. Regards Micky
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vwt5
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Re: Cancelled TiVo

is it worth recycling

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LittleMick73
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Re: Cancelled TiVo

Hi if you contact Virgin by phone they will send out packaging & labels for you to return it. Regards Micky
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Forum Team (Retired) BenD_H
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Re: Cancelled TiVo

Hi Sharrattm,

 

Many thanks for coming in and posting about the TiVo, I'm sad to know you've left but happy that you've got back in touch. 

 

I can see that you have been given some advice regarding the returns, thank you Littlemick73 Smiley Happy I would like to know if we've been able to arrange a package to be sent out? I also have a Collect Plus link for us.

 

Keep in touch.

 

Ben


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Browser01
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Re: Cancelled TiVo

Hope I never have to use collect plus. My nearest 'drop off point' is two miles away. I won't be carrying a big lumpy tivo all that way. Why can't sharratm get it collected?

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sharrattm
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Re: Cancelled TiVo

thanks ben & littlemick, i called virgin and they're sending me the return packaging.

goodbye Virgin! i may come back if you ever do get around to fixing/replacing the Tivo

(i know there's one rumoured sometime,  but really dont expect its anytime soon, and unlikely this year as has been suggested...)

 

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