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rayc343
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Can't play or delete

I have a number of old recordings on my Tivo box which won't play back nor can I delete them. They are taking up almost half of the space on the box so I need to get rid of them.

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Forum Team
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Re: Can't play or delete

Hi rayc343,

 

Thanks for coming by and welcome to the forums Smiley Happy

 

I'm sorry to hear that your recordings won't play back or delete.  I'll be happy to help get this fixed for you.

 

I have taken a look at your box remotely and currently I am unable to see the hard drive status to determine the cause of this fault.  There is possibly a way to fix this without the need for an engineer.  If you give our team a call on 150 Free or 0345 454 1111 from any other line we can get this sorted for you.

 

I shall update the notes on the account to state the issue and what next steps are required.

 

Please let me know how you get on afterwards Smiley Happy

 

 

 

 


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