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jrstewart173
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Can't pause tv

New virgin customer, had our box etc installed by an engineer a few days ago but we can't figure out how to pause tv. The play/pause button brings up the bar but TV doesn't pause. Any thoughts?
Thanks,
Jon
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Forum Team (Retired) BenD_H
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Re: Can't pause tv

Hi Jon,

 

Welcome into the Community and thank you for choosing us to be in your home Smiley Happy

 

I'm sorry to read about the remote control, this sounds like it may need a reset and then programmed into the TV again. I have linked a webpage here Smiley Happy

 

Reset the remote first through this method then click on the link above Smiley Happy

 

****Reset remote

To clear your changes and reset your remote to its original settings:

  1. Press and hold down and on the remote at the same time until the light on the top of the remote flashes green twice.
  2. Press three times, then press
  3. The LED will flash green four times and exit programming mode.*****

Hope this helps and please let me know how you get on.

 

Ben

 

 


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KeyserSoze
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Re: Can't pause tv

I wonder if you have the correct remote control....did the installer leave you with a TiVo remote as pictured here ? 

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jrstewart173
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Message 4 of 7
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Re: Can't pause tv

My remote doesn't have a clear button. I'm guessing I've got a different remote. It has a silver virgin media logo at the bottom and the top 3 buttons are: mute/light/off.

Any other thoughts?
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Superuser
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Re: Can't pause tv

Thats a remote for a VHD box...

 


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jrstewart173
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Re: Can't pause tv

So....they've left me the wrong remote?
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Superuser
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Re: Can't pause tv

Or the wrong box....

But yeah If your sure its a TiVo you have, you'll need the correct remote

If you ring in on 150 and report it as a TV fault (option 2 I think) they'll send you the correct one.

 


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