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leepea
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Can't pause live TV

Hi,

Just got Virgin and when I try to pause live TV or a recording, I press pause/play and all I get is the status bar. Any ideas?
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Forum Team
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Re: Can't pause live TV

Hi leepea

 

Welcome to the Community, sorry to learn about the problems with your service at the moment.

 

The first thing I'd like to check in this situation is that you're not hitting the OK button instead of the pause button, it sounds silly but as it's the most central button it happens more often than you might think.

 

If that's not the case, could you respond to the private message I've sent with the requested information so I can take a closer look at this from our end? You can view the message by clicking the purple envelope on the top right of this page.

 

Talk soon

Craig


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