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Vince111
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Can I return my equipment to a Virgin shop?

Hi

I have left Virgin now and wish to return my gear. (If not they charge £150) They sent out a pack containing a bubble wrap bag and a black plastic post bag and a set of instructions with a posting label on to facilitate this. What the pack did not contain was the correctly sized fold-able  box as indicated. In other words I can't return it without it. I don't want another long call to a call center especially as it will no longer be free, does anyone know a way round this. Can you take it into a Virgin shop?

 

Many Thanks

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Parrotperson
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Re: Can I return my equipment to a Virgin shop?

I'd just find a suitable cardboard box and use the rest to send it back. I don't think a virgin shop would take it. 

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Vince111
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Re: Can I return my equipment to a Virgin shop?

Thank you,  I will do just that.  I did call them, but the person I spoke to did not really understand and thought the PO was the only route to return the equipment.

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