I have left Virgin now and wish to return my gear. (If not they charge £150) They sent out a pack containing a bubble wrap bag and a black plastic post bag and a set of instructions with a posting label on to facilitate this. What the pack did not contain was the correctly sized fold-able box as indicated. In other words I can't return it without it. I don't want another long call to a call center especially as it will no longer be free, does anyone know a way round this. Can you take it into a Virgin shop?