Welcome to the Community, I'm so sorry to learn about the problems you're experiencing with your TV service lately.
I've been able to locate your account to run some tests on the set top box from our end and we're detecting some errors with the signal to the box.
As a result. I'd like to arrange for a member of the team to come and take a closer look at this, I've sent you information regarding that in a private message, which you can view by clicking the envelope on the top right of this page.
Thank you for posting your message, I hope you've had a good day
I would like to help and apologise for any interruptions, I can see that there are significant issues that would need to be addressed by an engineer. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope