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rog68
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CONFUSING INFORMATION

I have been given some incorrect information of late together with the loss of a service that was not requested.

We lost Sky Sports and Movies from our 2nd box (V+) but was told this was because the V+ boxes could not cope with the latest upgrades.

Told we would have to upgrade to a Tivo to get that service. But there would be a £14.99 charge. When I questioned that I was told that charge would not apply.

A UK based team member told me that the loss of movies and sport was a Virgin error.

Tivo box installed, all channels now working, but why does that £14.99 charge appear on my account when the change follows a mistake and wrong information being given by Virgin.

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Parrotperson
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Re: CONFUSING INFORMATION

You'll need to phone usually the mods on here can't discuss this type of thing due to data protection. 

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: CONFUSING INFORMATION

Hi Rog68,

Thank you for posting.
 
I am sorry to read about what's been going on, I would like to help and enter the account to see what's been going on. I would require some further information and security information to verify the account before I can help you more.

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon and welcome into the Community.
Ben


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