I recently took advantage of the free broadband uplift to 200Mb and hence had a Superhub 2 on a self install.
Broadband is working fine, however, since the exact time that the superhub was activated, I am not able to connect to the VM service on the Tivo, getting a network connectivity error and no access to catchup or on demand.
I have been in touch once already by telephone and the person on the end of 150 rebooted the box and at worked for a few hours only to have connection issues again.
Could this just be a coincidence that the exact times matched?
Someone looking into this problem would be much appreciated as i still have no catchup or on demand.
Thank you for coming back to the Community and posting about the TiVo's C133 error. I'm sorry that this has been happening and would love to help.
I'd like to mention that upon my tests I've been able to run, I've come across an outage that will be affecting your TV services in the home F003958747. The review date for this to be completed will be the 19th of October 2015.
I hope that this can be resolved for you soon and if there's anything that I can help you with in the future please let me know.
Thank you for getting back to me. I'm sorry to hear that the fault is still present.
I know how annoying this can be happy to help get this checked out for you.
I have carried out some checks with the box remotely and all looks fine signal wise currently. There does appear to be an issue on the network that is causing this fault. I have escalated this to our fault teams to get investigated.
This will be assigned to our engineering team who will immediately look into the cause and will then go on to work to fix the fault.
I am unable to specify a time scale as yet until we get an update. As soon as I know more I shall update you here
I would like to thank you in advance for your patience, we will get right on it and I will be back with an update very soon.
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