I saw someone else received the same message, the other day, and they were asked if they had "flashing lights on their box". Lol! Sheesh! I do hope this gets sorted. We do pay enough a month and do expect reliable service. That is the reason we switched from our last provider (not to be named). Cheers for the quick reply!
Really sorry to hear you're having trouble with your TiVo®.
I've run a diagnostic on your equipment and I've picked up an issue with your signal levels that'll need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you!
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