Sorry to hear this has happened and I would like to welcome you to the community.
Yes the box doesn't need to be connected via Ethernet it's just the message that appears when it's unable to connect to the Virgin Media network.
Can I just confirm whether you're still experiencing the same issue today after a mains reboot?
To check for any outages in your area you can keep updated by going to our service status page here.
Looking forward to hearing from you
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