Welcome to the forums and thanks for your post
I'm sorry to hear you are having an issue with your TiVo® box.
This isn't what we like to hear and i'm more than happy to take a look at things for you.
I've tried to look at the account and have been unable to find it. I've sent you a private message requesting some information. Once I receive your reply I can look into this further
Tech fan? Have you read our Digital life blog yet? Check it out