Been getting this error message for nearly a week and cannot access Netflix. Tried rebooting and ran a test but the test says a network cable is unplugged. All the wires are connected at the back so any suggestions?
Sorry to hear that your Netflix app on your TiVo isn't working. Have you noticed any other problems with your TiVo?
The reason I ask is because I've been able to run remote testing to your TiVo and I can see a problem with the TiVo. I've sent a refresh signal to the box, please power off the TiVo for a few minutes and power back on and retry this to see if it's working.
If this doesn't fix the problem, please let me know and I'll re-run the diagnostic testing to see if this will require an engineer visit.
Virgin Media Forum Team
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Thanks for getting back to us, Terri_P is away at the moment so I hope you don't mind me stepping in.
What I would like to do next is to send one of the team out to take a look at this for you so if you click on the purple envelope at the top right of your screen you will see a message waiting for you.