* Checked the thick white lead in back of box is screwed on securely.
* Carried out 2 service connections. Follow these steps: HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW. It can take up to a few minutes to go through each time but once done it may help to resolve the issue.
If the service connection hasn't worked, and the error persists, let me know and I can help further.
I look forward to hearing from you.
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