Same old problem, we seem to have this issue every few months which is so annoying especially when the service costs as much as it does.
Last weekend we lost our service entirely for 4 days along with most of this area, not a word from virgin media to say why, what was happening etc and since then we haven't been able to access Netflix or catch up and now we can't record or see the tv guide.
Seriously fed up the bad service.
[MOD EDIT: Subject heading changed to assist community]
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service lately.
I've not been able to locate your account to take a closer look at this from our end unfortunately, so that I can do that, could you respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.