Over the last week I have been experiencing C130 and C133 errors on my Tivo with no on demand or catch up services available. This has been an ongoing issue for sometime now.
i have had several engineer visits and it is resolved for a while and then the problem comes back.
when I run a network connection test on the tivo box it says there is no network cable attached. The cable is in the back of the box the whole time. I've had massive problems over the last few months with these errors and with my broadband. After the last tech visit who boosted the return signal on my box, the broadband seems to have sorted itself out. However the tivo C errors have now come back.
please see what you can do to sort this. I was very close to going over to sky the last time this occurred and was even offered an early release from my contract to do so.
please sort this as I'm paying for a service which I am not receiving on a regular basis. When I check on your website for faults in my area , no problems are shown.
Hi Huw. sorry for the slow reply. The tivo box has been on for most of the day. I have checked on the diagnostic page on the settings and can see i have a return signal strength of 58dBmV. The broadband has played up a little but nothing major. Ive rebooted the tivo box, but sadly that has not solved the issue. Still no catch up or on demand and c133 error still showing.
I have had 3 tech visits to sort this in the last few months and this just keeps coming back. The techs keep telling me its down to oversubscription in my area and a cabinet upgrade is required and planned.
Ive had a conversation with some of your team on twitter who checked for any faults in my postcode. Shows as all is fine. Sadly not the case in my house.
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and run some tests on the set top box for you, we're not detecting any problems from our end at the moment. I can see that the box has been turned on for quite some time, are you able to reboot it after reading this message and let me know how that goes?