I have had this fault for ages and tried to resolve it myself. Eventually phoned to get it fixed today. After the customer services tried remotely, I was told it was a hardware issue but won't get an engineer for a week. This has went on long enough and I'm reluctantly now going to contact Sky to see what they can offer. I have had a few issues with this TiVo box and have no confidence in it anymore. It is now asking for my pin to watch ITV daytime!!!
Thanks for replying Craig. As I stated, I have no faith in the TiVo box. This is just the latest in breakdowns/ intermittent faults. I would like to try the new V6 box as a last resort. Can you explain how I could achieve that with the same package. I am a long term customer. Feel free to confirm this.
Thanks for the response, to talk to us about upgrading your current set top box, give our team a call on 150 from any Virgin line or 0345 454 1111 from any other and we'll clear security with you to discuss the deals available to you specifically.