Returning home at the weekend I discovered broadband was down. Rebooting the cable modem cured and I'm getting normal Speedtest results (160Mb/s down, 9Mb/s up). However, the TiVo is flashing the second green light and showing a C130 error. Rebooting hasn't cured. Working as a receiver and DVR, but obviously no interactive services. Please can you ping it from your end (it's always on) and arrange for an engineer?
There was a hopeful sounding "known problem" on the Service Status page which I was waiting on, but it's since been resolved without fixing my problem.
I'm massively sorry to learn about the problems you've been experiencing with your TV service lately.
I've been able to locate your account to check things are running smoothly from our end and I can see you've had the appointment recently, I've sent you information regarding the next steps we'll take to get this issue resolved in a private message, you can view the message by clicking the red envelope on the top left of this page.
Sorry again for the inconvenience this issue is causing and thanks for taking the time to keep us updated., we're looking forward to getting this sorted.