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MarkJH
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C130/Channel Info 25%

Hi,

Since this morning my TiVo box has had a flashing green "heart" light and at the same time, I'm getting a C130 error and the Preparing Channel Information screen is stuck at 25%.

There don't appear to be any issues in my area.

Is my TiVo box broken? 

Regards,

Mark

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ozsat
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Message 2 of 7
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Re: C130/Channel Info 25%

It sounds like a local network issue  -  I find that the service status is not very helpful until hours after a fault is known.

Best thing to do is call it in - once you are happen everything is connected firmly.

They should be able to tell if it is your house - or further out.

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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MarkJH
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Message 3 of 7
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Re: C130/Channel Info 25%

Pretty sure it's not a local issue. Just hoping a Virgin representative can get back to me this morning.

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MarkJH
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Message 4 of 7
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Re: C130/Channel Info 25%

I guess it would be quicker to phone... Smiley Sad

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Forum Team (Retired) BenD_H
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Re: C130/Channel Info 25%

Hi MarkJH,

 

Thank you for coming in and posting your message Smiley Happy

 

I hope that things are looking better for you since you posted last, if not, I would love to help.

 

Stay in touch and I hope to hear from you soon.

Ben


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MarkJH
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Message 6 of 7
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Re: C130/Channel Info 25%

Thanks,

I discovered "web chat" and after a conversation, arranged an engineer for the next morning. He replaced the box and all is fine.

Cheers,

Mark

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Forum Team
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Message 7 of 7
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Re: C130/Channel Info 25%

Hi MarkJH,

 

Thanks for posting your update!

 

Glad to hear the technician sorted it out. Keep and eye on it and give us a shout if you need anything else.

 

All the best Smiley Very Happy

 

Josh


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