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Andyl2112
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Buffering would be a luxury.!!

Hi, 

   The new you tube app doesn't hardly work at all on my Tivo. If it ever manages to load getting a search done is really sloooooooooooow and then the video is unwatchable due to buffering or stuttering or whatever it is called.

 

Its been like it for weeks now.

Anyone got any ideas?

 

Cheers,

Andy.

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Forum Team (Retired) BenD_H
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Re: Buffering would be a luxury.!!

Hi Andyl2112,

 

Welcome to the Community here and thanks for for sharing your issue here for us to see.

 

I'm sorry to hear that the TiVo isn't up to scratch, I'd really like to resolve this for you. 

 

I've been into the TiVo itself and can see that things are running smoothly from this moment. I was able to see that there are some Downstream power levels are off and any Broadband that you may have in the home would be affected.

 

I'd like to arrange an engineer out to help look at this and possibly remedy both services. I've sent you a a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.

 
Speak to you soon and thank you.
 
Ben

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Forum Team (Retired) BenD_H
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Re: Buffering would be a luxury.!!

Hi Andyl2112,

 

Ta for coming by again,
 
Can you let me know when you can spare some time in the belo times below?:-
 
Monday to Friday - 8am-12noon, 12noon-4pm or 4pm-7pm; 
Saturday 8am-12noon or 12noon-4pm.
 
If possible so I may verify that I book the engineer on the correct account, would you please also provide:
 
  • Name on account:
  • Virgin email address:
 
 
Thank you very much and please stay in touch.
 
Ben

Who's who? Find out more about our community members. Good folk to know


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Andyl2112
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Re: Buffering would be a luxury.!!

Hi Ben, no private message received.

Hopefully you have one from me with the info you have requested.

 

Thanks,

 

Andy. 

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Forum Team
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Re: Buffering would be a luxury.!!

Hi Andy,

 

Thanks for posting.

 

I'm sorry for the confusion it looks like Ben posted the request on the forum instead of a private message. It's an easy mistake to make as the buttons are right next to each other.

 

Anyway, I can see you've contacted us via private message and Sam_L has picked this up and booked an engineer for you.

 

Please post an update once the visit has happened.

 

Thanks


Rich
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