Thanks for your post and welcome to the forums. It's great having you on board with us Apologies for the time it's taken for us to reach your post. We've been a little behind lately and are playing catch up.
Checking things on your account, I can see an engineer has been out to try and resolve things for you. How have things been since the visit? Better I hope.
If you are still having an issue come back and let us know so we can help investigate further.
Kath_F Forum Team
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