Hi Just come back from hols, went to turn on box it keeps trying to start up then switches off and this is going on & on. The lights on the front are doing some random flashing too. I don't want to call the help line as it cost me over a fiver last time and was such a rigmarole to get to speak to someone. Hope someone can help please ☺ Cheers Vonnie
Thanks for the help. Box wasn't turned off completely, just with remote. Lights were still showing on the front. I didn't realise 150 was free as last time I had to call I had lost my landline connection, wifi & TV so I had to use my mobile. Man on phone couldn't fix it today so I've got a technician coming out on Thursday! Only had Virgin installed since last November and I have to say I'm not overly impressed with its stability. The automated helpline kept cutting me off too. I had to call 4 times and go through the rigmarole each time before I got to speak to someone. I'm now without my TV for yet another 3 days and I'm stuck in a contract for 18 months! Not impressed.
But again thanks for the help and sorry for the rant! Had to get it off my chest! x