Menu
Reply
  • 5
  • 0
  • 1
Jackie1503
Tuning in
4,419 Views
Message 1 of 12
Flag for a moderator

Box swap

Hi, I have just arranged the free box swap for a TiVo in place of the v+. We have a TiVo and 2 v+ boxes at the moment so will we get 2 TiVo boxes to replace both the v+ ones?

0 Kudos
  • 177
  • 0
  • 1
HornetUK
On our wavelength
4,405 Views
Message 2 of 12
Flag for a moderator

Re: Box swap

I have two V+ boxes, but reading the box swap email I think I am only entitled to one being swapped.  How do I get both changed?

 

 

0 Kudos
  • 2.69K
  • 157
  • 363
ozsat
Trouble shooter
4,400 Views
Message 3 of 12
Flag for a moderator

Re: Box swap

I suspect just the one unless you/they specifically said two - you could get both swapped but I suspect the second would be chargable.

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
0 Kudos
  • 1.36K
  • 13
  • 224
Virgin Media Staff
Virgin Media Staff
4,376 Views
Message 4 of 12
Flag for a moderator

Re: Box swap

Hi all,

 

Customers with the SA8300 V+ or a Telewest TVDrive box and a Sky Premiums HD subscription are eligible for the box swap (images of these boxes can be found on the web landing page FAQ section)

If you have one of these boxes and you'd like to take up the offer, we will arrange the swap via our quickstart self install process.

If you have 2 or more of these boxes and you'd like to take up the offer, we will arrange for a tech to come and swap the TiVo's in for you.

All you need to do is visit the web landing page and choose your delivery date, we'll do the rest.

 

The Samsung V+ box is excluded from this campaign.

 

I hope that helps.

Adrian Hayes
Virgin Media
---------------------------------------------
I work for Virgin Media but I browse and post on the forums during my spare time.

0 Kudos
  • 177
  • 0
  • 1
HornetUK
On our wavelength
4,330 Views
Message 5 of 12
Flag for a moderator

Re: Box swap

Adrian so you will swap both of my V+ boxes for a 1TB TIVO?  As the email isn't clear if its just one box or all of my V+ boxes.

 

Thanks

0 Kudos
  • 1.36K
  • 13
  • 224
Virgin Media Staff
Virgin Media Staff
4,318 Views
Message 6 of 12
Flag for a moderator

Re: Box swap

Hi HornetUK,

 

Once you've selected a delivery date, your order will go off to our back office team to process the order (you don't need to specify that you have more than one). If there are 2 qualifying boxes active on your account, they will arrange for them both to be swapped by an engineer. 

 

Apologies that this isn't clear on the page, I will feed this back to the relevant team

Adrian Hayes
Virgin Media
---------------------------------------------
I work for Virgin Media but I browse and post on the forums during my spare time.

0 Kudos
  • 177
  • 0
  • 1
HornetUK
On our wavelength
4,313 Views
Message 7 of 12
Flag for a moderator

Re: Box swap

Thanks Adrian that is excellent news as I have two V+ Atlantic boxes.  I have booked my date so look forward to getting two new TIVOs.

0 Kudos
  • 557
  • 11
  • 37
m0j00
Fibre optic
4,287 Views
Message 8 of 12
Flag for a moderator

Re: Box swap

One would presume you would also have to pay 2 x tivo monthly box charges @ £5 per box per month ?


My Services:
TiVo - 1TB & VHD 0GB, TV XL, BB XXL, Phone XL
loc: NG15 Superhub: R30 TiVo: 15.3-RC5-VMC-2-C00
Services Status
1TB TiVo 0GB VHD BB XXL Phone XL
Thanks for the sig ideas PrinterElf, Grumpy_Trucker.

0 Kudos
  • 177
  • 0
  • 1
HornetUK
On our wavelength
4,281 Views
Message 9 of 12
Flag for a moderator

Re: Box swap

Email from VM said all free, no extra charges, hope that is correct!

0 Kudos
  • 557
  • 11
  • 37
m0j00
Fibre optic
4,255 Views
Message 10 of 12
Flag for a moderator

Re: Box swap

well i would keep an eye on your bill to make sure they don't slip a charge in further down the line.

Maybe get that in writing from someone just in case they do.


My Services:
TiVo - 1TB & VHD 0GB, TV XL, BB XXL, Phone XL
loc: NG15 Superhub: R30 TiVo: 15.3-RC5-VMC-2-C00
Services Status
1TB TiVo 0GB VHD BB XXL Phone XL
Thanks for the sig ideas PrinterElf, Grumpy_Trucker.

0 Kudos