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Laz_williams
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Box stuck updating digital TV service

Hi,
My TV screen says ' please do not switch off your set-top box. We're updating your digital TV service, which may take a few minutes. Your box will restart automatically when this is complete.'

It's been updating stage 1 of 3 for the last 8 hours. I read through the advice and I tried unplugging it waiting and plugging it back in but it's still saying the same thing. The task bar moves slowly but it has gone round several times and it's still on stage 1. Please help.
Thanks
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Forum Team
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Re: Box stuck updating digital TV service

Hi Laz_williams,

 

Welcome to the Community!

Sorry to hear you're having trouble with your TiVo®.

 

I'd Like to sent a technician to get this sorted out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can get this arranged.

Look forward to hearing from you!  Smiley Very Happy

 

Josh
 


Tech fan? Have you read our Digital life blog yet? Check it out


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