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Kevmidd
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Box shut down

Have a problem with box shutting down when watching programmes and/or loosing all channels on TV's guide. Tends to happen "late night".

any ideas?

box new install Jan 2017 Cisco

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Re: Box shut down

Hi Kevmidd,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your TiVo®.

 

When the box shuts down, does it completely reboot? How often does this happen?

 

Speak soon Smiley Very Happy

 

Josh


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Kevmidd
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Re: Box shut down

Cheers......Has happened 3-4 times, usually during night, reboots after a few minutes, normally.

when menu/ listings loose channels I have to switch off for a few minutes to reinstall.

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Re: Box shut down

Thanks for coming back to us about this Kevmidd,

 

I've located your account and based on the level readings received, I'd like to arrange an engineer visit for you.

 

I've sent you a private message so that we can get this booked in.

 

Hope to hear back from you soon,

 

Nat_J


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