When I go to the box swap initial page, and put in my last name, house number and postcode, it gives me an error message that I am not recognised. I've tried PC and iPad, plus several browsers. No luck.
What can I do to get recognised?
HELLO???? I've tried the online chat, and if I am lucky enough to get through once I submit this question it tells me to try later.
Thanks for posting!
Sorry to hear you're having trouble with the box swap page.
Let me know what the team comes back with and if there's still a problem I'll investigate it for you.
All the best
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Will do. Thanks!
Box swapped, installed and working! Is there a way to purchase an additional TiVo remote? Thanks for your help.
Awesome! Glad to hear that's all sorted.
I've sent you a private message (purple envelope at the top right of your screen) so we can have a chat about that remote control.
Look forward to hearing from you!
Yes. I work for the Virgin Media Community team. If you check out my profile, you'll see Forum Team underneath my profile picture.