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pixiegirl
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Message 1 of 8
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Box Swap webpage doesn't recognise me

When I go to the box swap initial page, and put in my last name, house number and postcode, it gives me an error message that I am not recognised. I've tried PC and iPad, plus several browsers. No luck.

What can I do to get recognised?

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pixiegirl
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Message 2 of 8
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Re: Box Swap webpage doesn't recognise me

HELLO???? I've tried the online chat, and if I am lucky enough to get through once I submit this question it tells me to try later.

 

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pixiegirl
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Message 3 of 8
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Re: Box Swap webpage doesn't recognise me

Rang 150. Have to ring back in a week to check on the order status.
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Forum Team
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Message 4 of 8
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Re: Box Swap webpage doesn't recognise me

Hi pixiegirl,

 

Thanks for posting!

Sorry to hear you're having trouble with the box swap page.

Let me know what the team comes back with and if there's still a problem I'll investigate it for you.

All the best  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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pixiegirl
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Re: Box Swap webpage doesn't recognise me

Will do. Thanks!

 

Smiley Happy

 

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pixiegirl
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Message 6 of 8
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Re: Box Swap webpage doesn't recognise me

Box swapped, installed and working! Smiley Happy Is there a way to purchase an additional TiVo remote? Thanks for your help.

 

 

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Message 7 of 8
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Re: Box Swap webpage doesn't recognise me

Hi pixiegirl,

 

Awesome! Glad to hear that's all sorted.

 

I've sent you a private message (purple envelope at the top right of your screen) so we can have a chat about that remote control.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 8 of 8
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Re: Box Swap webpage doesn't recognise me

Hi pixiegirl,

 

Yes. I work for the Virgin Media Community team. If you check out my profile, you'll see Forum Team underneath my profile picture.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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