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Registered: ‎12-01-2017
Message 1 of 3 (62 Views)

Both TiVo boxes restart when trying to watch recorded programmes

We have 2 TiVo boxes and both have at times restarted whilst we have been watching recordings. On one of the boxes the recordings also stop and freeze part way through, so that no controls work. After a while I do manage to exit out, and then have to fast forward past that point so that I can watch the rest of the programme.

So, can some one from VM check to see if one or both of the TiVo's has an issue please.

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Registered: ‎26-03-2012
Message 2 of 3 (69 Views)
Helpful Answer
confirmed by elfin101
a week ago

Re: Both TiVo boxes restart when trying to watch recorded programmes

Hello elfin101,

 

Thanks for posting on the community.

 

I would like to arrange for one of our engineers to take a look at the box so I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
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Forum Team
  • 2.68K
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Registered: ‎26-03-2012
Message 2 of 3 (70 Views)
Helpful Answer
confirmed by elfin101
a week ago

Re: Both TiVo boxes restart when trying to watch recorded programmes

Hello elfin101,

 

Thanks for posting on the community.

 

I would like to arrange for one of our engineers to take a look at the box so I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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On our wavelength
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Registered: ‎12-01-2017
Message 3 of 3 (30 Views)

Re: Both TiVo boxes restart when trying to watch recorded programmes

Thanks, will reply shortly.
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