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Rgc37
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Bill Going Up

I recently joined Virgin Media and have not yet paid my first bill.  Today I received a letter stating that my bill will be going up on 1 November, is this correct as it doesn't make sense to me.

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jeffo
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Re: Bill Going Up

Just got in from work and found a letter from Virgin stating my bill will go up by £3.49 a month!!

I only had it installed 5 weeks ago.

What happened to the 12 month contract I signed? I agreed a price and that's what I expected to pay.

Not happy. 

What can be done to negate this highway robbery? 

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razorhazor
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Re: Bill Going Up

Give the Retentions team a call, they discounted my price rise.

Call 150 and select the 'I'm thinking of leaving' option.

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Forum Team (Retired) BenD_H
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Re: Bill Going Up

Hi Rgc37,

 

Thank you for coming in and posting your message, as others have mentioned this £3.49 is the national price rise that has affected all customers. 

 

I can see that you've had some advice to call in, were you able to do this in the end? 

 

Keep in touch.

Ben


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