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thrice
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BBC red button not working

For three days now the BBC red button has not been working on my TiVo. Whenever I try and use it I get the spinning circle for quite a while followed eventually by a 'this service is  not available, try again later' message. This is only on the BBC channels. Is this a known fault? Is there a fix?

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Re: BBC red button not working

Hi thrice,

 

Thanks for coming by Smiley Happy

 

I'm sorry that you're unable to use the Red Button feature via the BBC at present.  I'll be happy to help check this out for you.

 

I have carried out some checks by connecting to your box remotely, there is a signal issue that will  be causing this fault.  In order to get this fixed I will arrange for an engineer to call out for you.  

 

All the details are in a private message (Look out for the envelope icon above)


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