For three days now the BBC red button has not been working on my TiVo. Whenever I try and use it I get the spinning circle for quite a while followed eventually by a 'this service is not available, try again later' message. This is only on the BBC channels. Is this a known fault? Is there a fix?
I'm sorry that you're unable to use the Red Button feature via the BBC at present. I'll be happy to help check this out for you.
I have carried out some checks by connecting to your box remotely, there is a signal issue that will be causing this fault. In order to get this fixed I will arrange for an engineer to call out for you.
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