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BBC iplayer buffering.

We are having problems with buffering, time of day does not make any difference so would not seem to be a utilisation issue.I have recently upgraded to 100mb broadband but that has not made a difference.

We cannot bear to watch catchup on BBC because of this problem

TiVo was supposed to improve service but it has not done this.

I notice this is a problem nationwide and has not been resolved over a long period of time.

What is happening please.

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Re: BBC iplayer buffering.

Hi lorraineburns,


Welcome to the Community and thanks for posting on the Forum. I'm sorry that you have been experiencing problems with the TiVo® BBC iPlayer and Catch Up TV. Upgrading your broadband speed will have no bearing on your digital cable television service, just your internet service.


I have been able to access your account via your Forum details and run testing to your equipment. Testing to your equipment shows a problem that needs to be investigated by an engineer.

I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the red envelope at the top left of this page. 
Thank you.

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