Thanks for posting and apologies to hear that BBC iPlayer is playing up for you.
There is currently a fault at the address and we are planning to undertake some upgrades to support the increased demand for our services there. Once the work is completed, any issues with slow speeds, buffering or jerky pictures will be resolved.
We are looking to carry the work out as soon as possible but in the meantime give the Customer Service Team a call on 150 / 0345 454 1111. They'll be able to offer a credit for any loss of service until we complete the work. Just quote the fault reference: F003563043
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out