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SimonHind
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BBC Three Iplayer App

Dear VirginMedia

every time we load IPlayer either via BB1 or Apps its very very slow
it can about 1-2 minutes to load

BTW this has happened on previous TIVO Boxes

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Forum Team
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Message 2 of 4
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Re: BBC Three Iplayer App

Hi SimonHInd,

 

Welcome to the forums community Smiley Happy

 

I'm sorry to hear that the BBC App is running on the slow side.  I will be happy to help check this out for you.

 

I have carried out some checks with the box and network and all looks great from here.  There's no signal or power issues nor is there any high demand on the network.

 

Do you get the same issue when using other Apps like Netflix or YouTube?  IF you don't normally use either can you please give one of them a try to see if you get the same kind of slow loading?

 

Let me know and I can check further for you.

 

Collette Smiley Happy


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SimonHind
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Message 3 of 4
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Re: BBC Three Iplayer App

Netflix is a little slow on the loading side but that's okay for me

my main concern is BBCThree iPlayer

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Forum Team (Retired) BenD_H
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Message 4 of 4
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Re: BBC Three Iplayer App

Hi SimonHind, 

 

Cheers for the reply, welcome back Smiley Happy

 

I've been running some additional tests and have concluded the same result as Collette here, looks like the TiVo is working well from this end here. This may be something that we can look into as far as the Iplayer is concerned. Can you please let me know the following?:-

 

  • List of shows.
  • Channel which supply content, in addition to BBC1 as mentioned.
  • Times this is happening.
  • Does the web version replicate the issue.
  • How about ITV iPlayer.

Keep in touch Smiley Happy

 

Ben

 


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