I'm sorry to hear that BBC iPlayer has been playing up for you. I'll be happy to help check this out for you.
I have carried out some checks with the box remotely and all looks great from here signal and power level wise. I have also taken a look at the network side of things and there's no high demand issues causing this either.
Can you let me know if this fault is still happening? If it is can you please get back tom e with the following information:
* Does this happen on any other Apps via TiVo® like YouTube or Netflix?
* Will this happen every time you use BBC iPlayer?
* If intermittent, will this happen at specific times of the day or is it random?
With these details I will be able to check further for you. I look forward to hearing from you
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I have had this same issue with iPlayer, Netflix and YouTube on the Tivo box. Been getting this issue for 5 months and have complained to VM many times.
iPlayer, Netflix and YouTube all work fine when using them on a laptop with the VM Broadband. The VM Tech support explained that the Tivo does not use the broadband line, but has a separate 10Mbs line that it uses. They say the issue due to an external bandwith issue which they were planning to have been upgraded on 18/Nov/2015. Last night they have now told me it be Jan/2016.
They have refunded part of my subscription fee due to the poor service - I recommend that you call up and complain.