Menu
Reply
  • 25
  • 0
  • 3
anoldclone
On our wavelength
103 Views
Message 1 of 2
Flag for a moderator

BBC IPlayer buffering

Just cannot watch anything on BBC IPlayer, it just stops and buffers every five seconds. This service costs me a fortune each month. I am about to change to another provider! 

0 Kudos
Reply
  • 5.41K
  • 148
  • 397
Forum Team
Forum Team
70 Views
Message 2 of 2
Flag for a moderator

Re: BBC IPlayer buffering

Hi anoldclone,

 

Really sorry for the issues concerning iPlayer.

 

I've managed to locate your account and I can see that there is a known fault recognised regarding a high demand for our service in your area. This type of thing will cause buffering when using certain TiVo® apps (particularly at peak times).

 

The ticket reference for this fault is F004495325, with a review date of 10/08/2016.

 

Our networks team are fully aware of this and are working to resolve the fault ASAP.

 

I am very sorry for any inconvenience caused.

 

Please let me know if there is anything further that I can do to help,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply