We are getting intermittent pixellation and occasional severe distortion on BBC. Seems OK on other channels ( and HD) but hugely annoying as it affects recordings so can't simply go to freeview. Just done a restart via the web and improved but still some quality loss. Any thoughts?
Thank you for your message and posting to the Community for the first time I'm sorry to hear about the pixelation in the home and would love to help sort this out for you.
I've been looking into your connection along with the services in the home and I've been able to run some tests, which have come back with a few interesting things. From what I can see from the result of my tests, one or more of your boxes are having issues on the downstream power levels. With this being the case and no outages that relate to this I'd like to get someone hands on to help you.
I've sent you a 'Private Message', you can find this by clicking on the little blue envelope near the top right of the page.