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Kenny37
On our wavelength
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Audio Drop-Out

NETFLIX MOVIES

I am having a problem where the sound goes off. Sometimes I have to abandod a movie because the loss of sound is intolerable. On other occasions the movie plays through without a problem. Every thing woks fine on my ipad so it must be the Tivo box. I also have the problem of sometime losing sound when I change channels with the Tivo remote.

The TV works fine with no audio problems when tested for a few hours.

Logic tells me that the Tivo box is faulty

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Kenny37
On our wavelength
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Re: Audio Drop-Out

I should add to my previous post that buffering is not a problem

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Forum Team
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Re: Audio Drop-Out

Hi Kenny37,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that you're experiencing sound drop outs when suing Netflix.  I will  be happy to look at this for you.

 

I have taken a look at your box remotely and there are signal faults that have been detected that will cause this issue.  To fix this I will arrange for an engineer to call round for you.  All the details will be in a private message, look for the envelope icon above.

 

Collette Smiley Happy


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