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Brightym3
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Asound out of sync

Help getting really feed up as every single day in the evening the sound goes out of sync with the picture which makes tv frustrating i constanly have to power off box then restart to resolve the problem. Surely this cant be right!!!!!! Does anyone have a fix for this?????

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rps1013
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Re: Asound out of sync

It's been happening from day one with TiVo and will never be fixed.

A mod will come on and make out you are the first customer in history to report the problem, offer to check your connection then offer a technician visit as they will find a spurious signal level.

Tech will arrive and swap the box and nothing will have changed.

Or, the mod will advise all is looking well and ask if it's on all channels, what time of day then attach a smiley face saying "please get in touch if you continue to experience the problem".

Have a search of this forum and you will see what I mean.

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rps1013
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Message 2 of 6
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Re: Asound out of sync

It's been happening from day one with TiVo and will never be fixed.

A mod will come on and make out you are the first customer in history to report the problem, offer to check your connection then offer a technician visit as they will find a spurious signal level.

Tech will arrive and swap the box and nothing will have changed.

Or, the mod will advise all is looking well and ask if it's on all channels, what time of day then attach a smiley face saying "please get in touch if you continue to experience the problem".

Have a search of this forum and you will see what I mean.
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Brightym3
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Re: Asound out of sync

Cheers for that info. Out of contract soon so sky here i come😡

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rps1013
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Re: Asound out of sync

Same here. I persisted and had box swaps but nothing changed.

I don't run the TiVo through an amp or sound bar, just direct hdmi into the TV. All sound processing turned off on the tv too but still no better.

Even lip sync is out on The Muppets- now that's bad.
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adrianm758
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Re: Asound out of sync

You could try changing the audio output setting to PCM, and see if that helps? If you're not using a soundbar or similar then you probably don't care about Dolby digital anyway.

If you do decide to go for a box swap, insist they swap it out for the other type (so if you have a cisco box, insist they replace it with a samsung, and vice versa.)

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rps1013
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Re: Asound out of sync

@adrianm758

Already tried that but makes no difference.

Had Cisco and Samsung boxes with the same issues on both.
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